In this course, students will examine the tenets of excellent customer service (CS), review proven strategies for meeting customers’ expectations and satisfying their needs, identify methods used by CS to enhance customer’s ability to do business with the organization and ways for CS to determine the right time to bend or break the rules. Students...Read More

This course is intended for new, entry-level personnel who need or want to gain a basic introductory level of understanding of specific ITAR topics in the US trade compliance environment, including Technical Assistance Agreements (TAAs), Manufacturing License Agreements (MLAs), Distribution Agreements (DAs), General Correspondence (GC) /Advisory Opinions (AOs) under the ITAR, and Commodity Jurisdiction (CJ).Read More

This course is for new, entry-level personnel who need or want to familiarize themselves with the US trade compliance environment. Upon completion, a student will possess a basic understanding of the duties and responsibilities of those working in regulated trade compliance—import/export—within an organization, the function of government in mandating trade compliance, the most common trade...Read More