Customer Service Basics


Customer Service Basics

In this course, students will examine the tenets of excellent customer service (CS), review proven strategies for meeting customers’ expectations and satisfying their needs, identify methods used by CS to enhance customer’s ability to do business with the organization and ways for CS to determine the right time to bend or break the rules. Students also learn techniques to improve communication, including understanding active listening and professional communication skills.

1.5 Credit Hours

Prerequisites: None


3 Weeks