Customer Service Basics (BUS-111)


Customer Service Basics (BUS-111)

SKU: BUS-111 Category:

Customer Service Basics (BUS-111)

Course Length: 3 Weeks

Course Description: In this three-week course, students will examine the tenets of excellent customer service (CS). They will review proven strategies for meeting customer’s expectations and satisfying their needs; methods used by CS to enhance customer’s ability to do business with the organization, ways for CS to determine the right time to bend or break the rules; techniques CS representatives can use to help improve communication, including understanding active listening and professional communication skills.

Prerequisite: None

Course Credit: 1.5 Credit Hours

Price: $618.00