DSU and IIEI Policies

IIEI/DSU Store Policies – IIEI/DSU Refund Policy

Merchant Returned Check Fee

A fee of $ 25.00 is accessed all returned checks that do not clear our bank for whatever reason. In the event of a returned check, all future orders must be paid in the form of credit card, money order or cashiers check. Failure to make payment for a returned check will result in a “hold” being placed on the student for which the purchase applies. In this instance, no further classes may be taken, grades will be withheld until payment in full is received.

Online Payment Reversal Fee

In the event that a student or third party has submitted a tuition payment using IIEI/DSU’s Online Store and they want it reversed, a refund by check is the method that will be used. Reversing the credit card creates an additional cost and does not provide an adequate documentation trail. There will be no exceptions to this policy.

Textbook And Merchandise Return Policy

Any books or merchandise directly purchased directly from IIEI/DSU*, may, within 30 days of purchase, only be returned for credit when the following requirements are present:

The product is un-opened (if shrink-wrapped or sealed the product must be still sealed)
Looks new and does not show any signs of wear or usage
The text is a current edition that is still being used for current IIEI/DSU classes
Student pays for return mail costs
All book and merchandise returns will be subject to a 25% re-stocking fee

* This excludes purchases of IIEI/DSU textbooks or materials purchased through a third party vendor (ie: Amazon).

Shipping Policy

Shipping Fees are non-refundable. IIEI/DSU will not refund shipping fees once the order has been processed and shipped unless a shipment was made in error by IIEI/DSU.

IIEI/DSU Membership & Other Service Fees

IIEI/DSU does not refund Membership Fees or other Service Fees. Once Membership Fees are paid, they remain in effect for the duration of the period for which the fees apply (typically One Year). Any Service Fees—such as Test Registration Fees—are not refundable.

Test Fees

Test Fees are non-refundable. However, a credit will be issued that may be used within two years of the test date for which the fees were paid towards taking the test—even if the test fees increase during that period.

Special Order Items

Any Items that have been discontinued or that were special ordered (such as dated U.S. Customs Regulations)are not eligible for a refund. IIEI/DSU reserves the right to amend this policy without notification.

Return Authorization Number

No goods or services may be returned or cancelled without a Return Authorization Number.

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IIEI/DSU Tuition Refund Policy:
Any money due the student will be refunded within 30 days of the cancellation request, which may be conveyed in any manner. To ensure that their request has been received, students should submit their request, using IIEI/DSU’s Course Withdrawal form, in writing—either in email or through written correspondence using the U.S. Mail, or via FAX directed to the appropriate party. The date IIEI/DSU receives your request will be the official cancellation date. To ensure that you have proof of your withdrawal status, your request will be confirmed via email to you. If you do not receive a confirmation email of our receipt of your cancellation, you should contact your Enrollment Advisor to confirm our receipt of your request.

A student who cancels within five days after enrolling, but before the start of class, will receive a refund of all money paid to the institution. After five days of registration, but before the start of class, a non-refundable 20% administrative fee will be assessed all cancellations. Once a class has started, the date of receipt of the cancellation request is the date used to determine the refundable tuition amount percentage. Refundable tuition is the total course tuition MINUS the registration fee.

If the student enrolls in two or more courses at one time, each course must be treated separately for the purposes of calculating any refundable tuition to the student. For example, a student enrolls in three distinct three-credit courses, but completes only part of one course, the student is entitled to a full refund on the remaining two courses that were not yet started.

The table below sets out the percentage of tuition that will be refunded to students who complete only part of a course.

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Published Length of Course

Six Week Course
Refundable Tuition Amount Due*

After Week 1
70%

After Week 2
40%

After Week 3
20%

After Week 4
0%

Three Week Course
Refundable Tuition Amount Due*

After Week 1
40%

After Week 2
0%

Nine Week Course
Refundable Tuition Amount Due*

After Week One
80%

After Week Two
60%

After Week Three
40%

After Week Four
20%

After Week Five
0%

*Refundable Tuition Due

Refundable tuition is the total course tuition minus the registration fee** multiplied by the refund percentage.

**The registration fee is 20% of the course tuition, or $200, whichever is less.

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For Example:

If a student withdraws from a six-week class with tuition of $885.00 after Week Two, the refund would be calculated:

$885.00

177.00 — less the 20% Administrative Fee

$708.00  — Refundable Tuition Amount

X  40% –  Percentage of Refundable Tuition after Week Two

$283.20  –  Amount to be Refunded

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IIEI/DSU Student Reschedule Policy:

Reschedule Option: This option is only available prior to the standard registration deadline of one (1) week prior to the class start date. In lieu of a refund, during this period, a student may request to reschedule their current course to a future start date. All tuition and fees, if not already paid, are due in full at the time of this request, and this tuition credit will be applied to the future start date. The tuition credit can only be applied to any future class of equal or lesser value within one (1) year from issue date. No refunds are permitted whatsoever after a credit has been issued.

If payment for the course in question was granted using Deferral Promissory Note, the credit card provided on the note will be charged prior to granting the tuition credit.

For further details please review the Student Reschedule Request Form, available here.

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Special Course Offerings

There is no refund or credit for special course offerings after the registration deadline of one week prior to the course start date.

A special course offering is any course scheduled to meet industry or government scheduling or special use, or is a private course offering, or has very limited seating. Please contact IIEI/DSU for a current listing of special course offerings.

Once a student has paid the tuition and the final registration deadline has passed for the special course offering, there are no refunds unless the course is cancelled by IIEI/DSU.

Cancellations may occur as a result of low enrollment or other circumstances that prohibit the class from proceeding.

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