Instructions for the Online Classroom

    I will be using the Web Version of the Classroom – Click HereI will be using the Client/Software Version of the Classroom – Click Here

 


Quick Note:

Once you have entered the classroom area, you may change your password to anything you want – however, this is not mandatory.

(If you are using the Web Version through your browser, go to Preferences located on the left side bar, there will be a [Change Password] Button on this page.

(Using the Software/Client Version go to Collaborate (on the very top menu near the File – Edit – Format). And select “Change Password”.

General Navigation


Navigating the virtual classroom environment is simple if you follow the instructions and hints within this section.

Class reading and assignments are posted in a folder indicated in your “Welcome to Class” email.

Please read through the entire Course Syllabus Document, as well as the Lecture/Assignments for Week 1 Document for a clear understanding of what is expected of you in this course.

Each week (typically Wednesday afternoon), you will be given permission to enter into the new week’s assignments, seminar and discussion area. You can read and/or print any of these files. Post all discussion questions and answers to the Discussion Folders named for the current week.

Within each weekly seminar, there are between five and fifteen discussion question prompts. Instructors may indicate which of these question(s) students are assigned. All discussion questions should be answered in the appropriate conference or folder within the virtual classroom itself, making them viewable to other students and the instructor. The open-ended questions are designed to facilitate discussion between students.

You are expected to read every posting from the other students and your instructor, commenting where appropriate. Your comments to others’ postings are part of your grade. Your syllabus and instructor will further explain the participation points. Remember, students must actively participate in the classroom five out of seven days per week by taking part in discussions. After reading another students posting, you can reply and comment by simply clicking the [Reply] button, just as you would an email.


Depending on your course, you will have a range of assignments to complete. Some courses have weekly written assignments, papers, problem sets, case studies, quizzes or exams that you will complete. In each case, you will submit your work to your instructor inside of the classroom by the day due. Remember your instructor’s name is listed in your “Welcome to Class” email.

To do this, you’ll click on the Mailbox icon. Once inside your mailbox, create a new message and send it to your instructor.

To send a message via the browser (web) version is simple. Click on the small Mailbox icon. Look to the left inside of the grayed out area. Click the drop down that says “Create” and select “New message” Then type you instructor’s name. There should be a small green icon next to their name showing that you input their user correctly – for your instructor’s mailbox. Add a subject and type in your body text and click “Send”.

A new message in the software (client) version is just as easy, simply navigate to your Mailbox and click “New” from the above toolbar and follow the same steps.

Mail from your instructor will be posted to your mailbox. Please be sure to access this regularly.

If you need any help navigating the classroom, or would like someone to walk you through the classroom, please give us a call at 800.474.8013 and either a student advisor or technical support will be glad to help assist you.


About the Web Version:

It simply accesses the classroom through your internet browser – you may need to let your IT Department know this if you are accessing you Class through your work computer.

About the Software Version:

The Software “Client” is not recommended for people who are using their work computers for your online class. However, your employer may allow you to download software. This may take help from your IT Department to get setup. Please Note: Before you download the client software, DISABLE (turn-off) your Virus Scanning and Firewall software. After you have loaded the client software you can turn them back on. Other security measures may need to be adjusted as well.

Important Information About Final Grade Notification


Students, please note the following important information:

Your Official Grade Cards will be posted to your classroom mailbox within 10 business days of the completion of your class. This pdf is an official document that you can print from your computer. You must log into the classroom with your username and password during this time to access this document.

Once you have completed your course, please take a few moments to complete your end of course survey. Your comments assist DSU in its effort to provide a positive and valuable learning experience for its students.

Access the survey at: http://www.dunlap-stone.edu/survey/

 

Important Troubleshooting Notes (Please Read):


Even if you do not anticipate problems, or have logged into the classroom successfully in the past, please take a moment to review this section.

Please remember that if you wish to keep coursework to use as a study aid for future exams you should keep files backed up on your own computer, as inactive accounts are deleted periodically.

When can they be deleted? Any student’s account that is inactive for more than 90 days or 90 days past the end of their class may be deleted. If a student enrolls into another class during this inactivity period their account is safe.

Please save off your documents and course materials to your computer if they are helpful to you and you wish to use them in the future.

Potential Message Delivery Error:

If you have tried to send documents to your instructor inside of the classroom and they have not been received please make sure that when you send an email to your instructor a small green man icon (user icon) is present next to their name.

If there is a small rolodex icon next to the name, you have added their name to your contacts. Please do not use the “Contacts” feature.

If you have added names to the contact records, you must delete them by using the Contact feature. If you are unsuccessful or need additional help removing a contact, please call the Help Desk at 800-474-8013 M-F 7-5 MST for assistance.


If you have forgotten your password, or the provided password doesn’t work and you receive the error “The user ID or password is not valid. Check that you have entered your user ID and password correctly. [1003]” please reply to this message with the words password problem as the subject of your email. An email with a reset password will be sent as soon as possible, within the technical support office hours. Your password may revert to a new randomly generated number even if you have taken classes with us before.

If you’ve taken a few classes with us and you receive a message that suggests that you’re almost out of disk space (Default Limit is 5000k) in the classroom please simply reply to this email with “classroom space” in the subject line to increase your classroom space. You don’t need to delete any of your prior course work – However, please back up your work regularly onto your own computer.

Web (Internet Browser) Troubleshooting:

If you receive the error “Sorry there is no FirstClass server with that name on the network. Check your connection setup. [1044]” using the web (browser) version then you most likely have a permission problem on your computer that is preventing you from accessing the classroom. To fix this make sure your firewall or security software allows Firstclass to be installed.

This may require help from your IT Department if you are trying to access the classroom from work. Port #510 must be opened to incoming and outgoing connections for Firstclass to operate.

Software (Client) Troubleshooting:

If you receive the error “Sorry there is no FirstClass server with that name on the network. Check your connection setup. [1044]” using the software (downloaded client) version then be sure to double check your setup, which can be found inside of the login box. The server line must read “184.177.114.130”.

If this information is all correct, you most likely have a permission problem on your computer that is preventing you from accessing the classroom. To fix this make sure your firewall or security software allows Firstclass to be installed.

This may require help from your IT Department if you are trying to access the classroom from work. Port #510 must be opened to incoming and outgoing connections for Firstclass to operate.

 

Online Classroom on your Mobile/Smart Phone


If your Mobile/Smart Phone has an internet browser you can simply access our web version of the online classroom or…

With FirstClass Mobile, iPhone™ and iPod touch® users can now take Open Text FirstClass® with them on the road and have all of the power of FirstClass in the palm of their hands — delivering a true “anytime, anywhere” mobile collaboration experience.

Remember to input your username, password, and the server: 184.177.114.130

Click Here to get this Application