Dunlap-Stone University Policies

Dunlap-Stone University Policies


Satisfaction Policy

Dunlap-Stone University favors the student in its cancellation and refund policy. A student may terminate enrollment at any time and in any manner (preferably in writing) by contacting:

Address: Dunlap-Stone University, 19820 N 7th Street, St 100, Phoenix AZ 85024

Website: www.dunlap-stone.edu

Email: info@dunlap-stone.edu

Telephone: 602-648-5750 Fax: 602-648-5755

If DSU is notified of the cancellation within five (5) calendar days of the day on which the enrollment agreement was accepted, the applicant requesting cancellation will be given a refund of all money paid to Dunlap-Stone University. Students notifying the university will be supplied with the DSU course withdrawal form to complete the cancellation process. A refund will be paid within 30 days of the notification.

A student who cancels/withdrawals within five days of enrolling, but before the start of class, will receive a refund of all money paid to the institution. Beginning five days after registration, but before the start of class, a non-refundable 20% administrative fee will be assessed on all cancellations, not to exceed $200 per program. Once a class has started, the date of receipt of the cancellation request is the date used to determine the refundable tuition amount percentage. Refundable tuition is the total course tuition MINUS the administrative fee.

If the student enrolls in two or more courses at one time, each course must be treated separately for the purposes of calculating any refundable tuition to the student. For example, a student enrolls in three distinct three-credit courses, but completes only part of one course, the student is entitled to a full refund on the remaining two courses that had not yet begun.  Students in special offerings may have alternate refund policies. The table below sets out the percentage of tuition that will be refunded to students who complete only part of a course.

 

1.5 Credit Hour, 3 Week Course Refund Schedule Tuition Due*

After Week 1

40%

After Week 2

0%

3 or 4 Credit Hour, 6 Week Course Refund Schedule Tuition Due*

After Week 1

70%

After Week 2

40%

After Week 3

20%

After Week 4

0%

4 Credit Hour, 8 Week Course Refund Schedule Tuition Due*

After Week 1

75%

After Week 2

50%

After Week 3

30%

After Week 4

10%

After Week 5

0%

4 Credit Hour, 9 Week Course Refund Schedule Tuition Due*

After Week 1

80%

After Week 2

60%

After Week 3

40%

After Week 4

20%

After Week 5

0%

 

*Refundable Tuition Due: Refundable tuition is the total course tuition minus the registration fee** multiplied by the refund percentage. **The registration fee is 20% of the course tuition, or $200, whichever is less (not to exceed $200 per degree program).

 


Term of Agreement

The term of this agreement is from the date of this enrollment agreement to the end of the course in which the student is enrolled, not to exceed one year.

 


Honor Code

Students are required to abide by the honor code and affirm that they will not lie, cheat or steal. They will abide by the plagiarism policies outlined in the catalog. They affirm that all work submitted is original and completed by the person enrolled in the course in alignment with the identity verification policies outlined in the catalog.

 


Holder in Due Course Statement

Any holder of this consumer credit contract is subject to all claims and defenses, which the debtor could assert against the seller of goods or services obtained pursuant hereto or with the proceeds hereof. Recovery hereunder by the debtor shall not exceed amounts paid by the debtor. (FTC Rule effective 5-14-76.)

 


Federal Trade Commission Cancellation Notice

The applicant may cancel this contract and receive a full refund of all monies paid to date if cancellation is made in any manner (preferably writing) to the college and mailed/delivered to the institution at the address stated herein within 5 calendar days after the date of signature.

 


Transfer of Credit

The acceptance of transfer credits between institutions lies within the discretion of the receiving college or university. Credits earned at Dunlap-Stone University may or may not be accepted by another institution depending upon its own programs, policies, and regulations. Any student relying on DSU credit for transfer to or enrollment in another institution is urged to check with that institution prior to enrollment at DSU.

 


Job Placement Disclaimer

Dunlap-Stone University does not guarantee job placement, advancement, or continued employment upon program/course completion or upon graduation. The university does not provide any occupational assistance.

 


Grievance Procedure

If a student feels that they have been treated unfairly or unjustly by an employee or instructor with regard to an academic process such as grading, testing, or assignments, the student must submit a Grade Grievance Packet to the Chief Academic Officer (CAO). The CAO and the grievance committee are the final authority on all academic matters. If a student has a grievance on the basis of race, color, gender, religion, age, marital status, national origin, physical disability, veteran’s status, any other basis prohibited by applicable federal, state, or local laws or any other matter, the student should contact the CAO. The student’s grievance will be assessed within 30 days. If the complaint cannot be resolved after exhausting the university’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details. The State Board address is: 1400 W. Washington, Room 260 Phoenix, AZ 85007 Phone: 602.542.5709 Website: www.azppse.gov. Students may also file a grievance or complaint with the Distance Education Accrediting Commission (DEAC) through their Online Complaint System. The Online Complaint System enables individuals to file a complaint directly from the DEAC website: www.deac.org/Student-Center/Complaint-Process.aspx. The Distance Education Accrediting Commission address is: 1101 17th Street, N.W., Suite 808, Washington, D.C. 20036, Phone: 202.234.5100 Website: www.deac.org.

 


ADA Compliance Policy

Dunlap-Stone University, Inc. is committed to keeping our site compliant with the Americans with Disabilities Act. We welcome any feedback on how to improve the site’s accessibility for all users. It is our goal to develop a website that is accessible to everyone.

 


Textbook and Merchandise Return Policy

Any books or merchandise directly purchased directly from DSU*, may, within 30 days of purchase, only be returned for credit when the following requirements are met:The product is un-opened (if shrink-wrapped or sealed the product must be still sealed), looks new and does not show any signs of wear or usage, the text is a current edition that is still being used for current IIEI/DSU classes, the student pays for return mail costs. No goods or services may be returned or cancelled without a Return Authorization Number. All book and merchandise returns will be subject to a 25% re-stocking fee. * This excludes purchases of IIEI/DSU textbooks or materials purchased through a third partyvendor (ie: Amazon).  Shipping Fees are non-refundable. IIEI/DSU will not refund shipping fees once the order has been processed and shipped unless a shipment was made in error by IIEI/DSU.

 


Test Fees

Test Fees are non-refundable. However, a credit will be issued that may be used within two years of the test date for which the fees were paid towards taking the test—even if the test fees increase during that period.


Merchant Returned Check Fee

A fee of $ 25.00 is accessed all returned checks that do not clear our bank for whatever reason. In the event of a returned check, all future orders must be paid in the form of credit card, money order or cashiers check. Failure to make payment for a returned check will result in a “hold” being placed on the student for which the purchase applies. In this instance, no further classes may be taken, grades will be withheld until payment in full is received.

 


Online Payment Reversal Fee

In the event that a student or third-party has submitted a tuition payment using IIEI/DSU’s Online Store and want it reversed, a refund by check is the method that will be used. Reversing the credit card creates an additional cost and does not provide an adequate documentation trail. There will be no exceptions to this policy.

 


DSU Student Reschedule Policies

Student Eligibility for a Requested Reschedule to Another Class: Students may apply to be moved from one course to another with no monetary or academic penalty. The following conditions must be met: a) The student must have a confirmed and completed registration for the course which they want to be removed. All monies, documentation, and conditions of enrollment must be met for the original course or program registration. b) The student must request and complete all steps of the reschedule process no less than 10 business days (2 weeks) before the original class start date. Reschedules are not permitted after this deadline, or after the start of the class. This includes the following requirements of the student by the deadline: 1. Written request for a reschedule sent to the advisor 2. Submission of a complete ‘Reschedule Request Form’ to DSU 3. New registration for the future course start date c) The student’s method of payment for the original course must be approved, and the method of payment must be transferable to the new registration. This policy excludes corporate voucher systems or methods of payment which are course and start date specific. Students who cannot transfer the method of payment or the received funds must withdraw and re-enroll for a future date. Students must defer to employer policy in such situations. d)  Students may not reschedule more than three (3) times in their academic career at DSU, and may not reschedule the same course more than twice (2 times). This option is only available prior to the standard registration deadline of two (2) weeks (10 business days) prior to the class start date. In lieu of a refund, during this period, a student may request to reschedule their current course to a future start date. All tuition and fees, if not already paid, are due in full at the time of this request, and this tuition credit will be applied to the future start date. The tuition credit can only be applied to any future class of equal or lesser value within one (1) year from issue date. No refunds are permitted whatsoever after a credit has been issued. e) Any reschedule requests beyond this point will be denied and the student will be expected to follow the DSU policy to withdraw from the class.

 


 

Special Course Offerings

There is no refund or credit for special course offerings after the registration deadline (one week prior to the course start date) unless DSU cancels the course. A special course offering is any course offering that was designated a private course offering or otherwise scheduled outside of the published course schedule. Please contact DSU for a list of current special course offerings.

 


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