Organizational Behavior

MGT-345

Course Description:

This course examines the topic of organizational behavior from the perspective of the practicing manager. It focuses on understanding group and individual behavior and how it impacts the organization as critical factors in developing successful communication, motivation, leadership, culture, and a working organizational structure.  This course emphasizes the importance of assessing internal and external human factors impacting the organization.

Prerequisite: None

Course Credit: 3 Credit Hours

Major Course Topics & Course Outcomes

As a result of the group and individual activities included in this course, the student will acquire the following knowledge and skills that can be applied to the workplace:

Organizational Behavior and the Business Environment

  • Recognize management functions, roles, and skills
  • Identify some of the challenges of globalization in Organizational Behavior
  • Examine how workforce diversity differs from globalization
  • Break down the communication process and barriers to effective communication
  • Discuss the issues that exist with cross-cultural communication in a global environment
  • Define Organizational Cultureand its characteristics
  • Characterize the function that culture performs in an organization
  • Give Examples of how culture is created and sustained in the organization
  • Describe motivational theories and how they apply to different types of workers
  • Discuss MBO and how it is applied in the workplace

Individual Behavior

  • Classify biographical characteristics of individuals
  • Compare and contrast the three theories of learning
  • Define values and value systems
  • Recognize how attitudes effect the workplace
  • Explain how job fit relates to job performance
  • Identify how perception impacts organizational behavior and decision-making
  • Describe the steps in the decision-making model
  • Recognize how employee motivation impacts the organization

Group Behavior

  • Express the five-stage development model of group formation
  • Understand how group “norms” are essential to group development
  • Contrast group decision-making versus individual decision-making strengths/weaknesses
  • Define groupthink and groupshift and how it impacts a groups decision-making ability.
  • Express how managers impact group performance and satisfaction
  • Identify the difference between groups and teams
  • Recognize how teams benefit both employees and organizations

Leadership, Power and Politics

  • Compare leadership versus management
  • Differentiate between leaders that are transactional versus transformational leaders
  • Express how trust is built by leaders and understand the five dimensions of trust.
  • Compare leadership versus power
  • Define and discuss the four bases of power and seven power tactics
  • Describe the what stimulates the use of political tactics

Conflict and Negotiation

  • Define conflict in the organization
  • Understand how dysfunctional and functional conflict impacts an organization
  • Express the stages of the conflict process
  • Identify the 5 steps that are associated with the negotiation process
  • Describe the multi-cultural impact on negotiations in the global environment

Organizational Structure/Work Design

  • Discuss the 6 elements that define the organization’s structure
  • Understand why organizational structures differ
  • Express how the organizational structure impacts organizational effectiveness
  • Differentiate TQM from re-engineering
  • Explain the organizational issues related to technology
  • Discuss work space design and redesign

Organizational Change and Stress Management

  • Understand what forces act as a stimulant to change
  • Compare first-order and second-order change in an organization
  • Discuss resistance to change and its impact on the organization
  • Describe a change agent
  • Define the learning organization and its advantages
  • Understand Organizational stress and its management

Human Resources

  • Identify the factors involved in employee selection
  • Describe the impact of training and development on the organization
  • Recognize the performance process and its importance in the organization
  • Describe the difference between non-union and union employees
  • Break down the factors related to creating an effective diversity program

 

 

For current Course Materials click the provided link. Look for the Course Name & Code, to view the course materials needed for class.

 

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