Introduction to Customer Service

Course Description:

In this three-week course, students will examine the tenets of excellent customer service (CS). They will review proven strategies for meeting customer’s expectations and satisfying their needs; methods used by CS to enhance customer’s ability to do business with the organization, ways for CS to determine the right time to bend or break the rules; techniques CS representatives can use to help improve communication, including understanding active listening and professional communication skills.

Prerequisite: None

Course Credit: 1.5 Credit Hours